Generally, orders from British Columbia to Manitoba ship in 2-5 business days. Orders on the East Coast and Maritime Provinces can take from 4-7 business days. Lastly, as planes and trucks frequent the Northern Territories less, orders generally take 5-9 business days.
Most definitely! Canada Post accepts mail on Saturday and is closed on Sunday. This means mail does not move on the weekend! As a result, we pack all orders recieved on Friday through Sunday on Sunday evening. This enables us to get your order out Monday morning when the trucks start rolling! So, if you order on the weekend, you have the best change of receiving your order for the following Friday!
We handle orders manually due to privacy concerns with autodeposit; using it would expose our banking information. As a result, we rely on password-protected deposits, which slows down processing your order, not how fast you get it.
Order processing times can vary based on when you place your order. If you order in the morning, it may be processed quickly, while orders placed later might be held overnight. We also operate on weekends, but at a slower pace. Typically, you can expect to have your order processed and receive a tracking number within 24 hours on weekdays and within 48 hours on weekends.
IMPORTANT:
Recently, banks (not all banks) have been implementing additional verification steps for e-transfer transactions. Occasionally, even when we enter your password correctly, funds might not be deposited until you verify the transaction a second time. To confirm that it was you who sent the transfer, your institution will typically send an email or a text message to your phone when we are trying to deposit your money. It’s important to be diligent about checking your phone and email for these messages to ensure you receive and respond to the verification request. The message will be from your bank asking you to verify if the transfer was legitimately from you. Please note this has nothing to do with us specifically, and it is a fraud prevention tactic your bank is implementing to protect your account.
This extra step is not the only reason you might experience issues with deposits, but it accounts for many of the recent delays in getting orders out on time. If you encounter this problem, please don’t worry. It usually occurs with new recipients and should resolve itself the next time you make a transfer.
We use express shipping to ensure the fastest delivery of your parcels. To maintain privacy and protect the anonymity of both your package and our operations, we drop off shipments in the secure red Canada Post bins. This method keeps us out of view of cameras and helps ensure that your package remains discreet.
As a result, while your package is on its way, it may not be scanned into the tracking system until it reaches the nearest Canada Post outlet. This is why, although the package is en route, it may not show a full tracking history yet—other than the initial tracking number you received. This extra step can sometimes add 1-2 business days to the shipping process, especially during busy periods or around long weekends. To avoid any potential delays and ensure your order arrives on time, we recommend planning ahead.
ABSOLUTELY NOT, WE WILL NEVER OPERATE OUTSIDE CANADA. IF YOU ARE CANADIAN AND USING A USA VPN PLEASE LET US KNOW, WE DONT ANSWER CITIZENS OF THE USA.
Recently, banks (not all banks) have been implementing additional verification steps for e-transfer transactions. Occasionally, even when we enter your password correctly, funds might not be deposited until you verify the transaction a second time. To confirm that it was you who sent the transfer, your institution will typically send an email or a text message to your phone when we are trying to deposit your money. It’s important to be diligent about checking your phone and email for these messages to ensure you receive and respond to the verification request. The message will be from your bank asking you to verify if the transfer was legitimately from you. Please note this has nothing to do with us specifically, and it is a fraud prevention tactic your bank is implementing to protect your account.
While most of our products undergo rigorous lab testing, there are a few exceptions, such as tobacco and mushroom products, which are not tested. That said, we do lab test the majority of our offerings, and this is one of the core value propositions we stand behind. We believe in transparency and quality, which is why testing is an essential part of our process. Please refer to the lab testing link on our footer for more information regarding the products you are seeking.
